Lilianfels Blue Mountains Resort & Spa
5/19 Lilianfels Ave, Katoomba, New South Wales, 2780
Lilianfels Blue Mountains Resort & Spa is a historic property that has seen better days. While many guests appreciate the location and the spa, there are widespread complaints about dated rooms, poor maintenance, and inconsistent service. Many long-time visitors feel the hotel has lost its charm and no longer justifies its 5-star rating or premium price point.
We analyze 74 public reviews for Lilianfels Blue Mountains Resort & Spa using our data models and filter out spam to highlight only authentic feedback.
Check for recent renovation updates before booking, and manage your expectations regarding the 5-star rating.
✓ What Works Well
- Great location
- Nice spa
- Historic charm
✗ Areas to Improve
- Dated rooms
- Poor maintenance
- Inconsistent service
- Is it worth the price?
- Is it really 5-star?
- Are the rooms clean?
Beautiful location
Disgraceful ripoff
Staff were friendly
- Category Hospitality
- City Katoomba
- State New South Wales
- Postcode 2780
- Country Australia
