Food & Beverage · Chinese Takeaway
Phoenix House Chinese Restaurant
11/1 Thornton Shopping Centre, Taylor Ave, Maitland, New South Wales, 2322
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Updated: 25 May 2026
Authenticity Score: 65/100
About
Phoenix House Chinese Restaurant receives mixed reviews. While some customers enjoy the food and service, many report significant issues with food quality, order accuracy, and customer service. It is often described as an inconsistent experience, with some customers vowing not to return.
Our Review Process
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Highest rating
20
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We analyze 79 public reviews for Phoenix House Chinese Restaurant using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Food Taste
50/100
Value for Money
45/100
Pro Tip
Check your order before leaving the store.
Consistency: Low
Service: Variable
Pros & Cons
✓ What Works Well
- Good flavor (sometimes)
- Friendly staff (sometimes)
- Good variety
✗ Areas to Improve
- Inconsistent quality
- Order errors
- Poor customer service
Frequently Asked Questions
- Why is the food cold?
- Is the service reliable?
- Do they honor credits?
User Feedback
Hit or miss.
Service is a joke.
Not worth the money.
Quick Info
- Category Food & Beverage
- Neighborhood Thornton
- City Maitland
- State New South Wales
- Postcode 2322
- Country Australia
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