Hospitality · Hotel
The Benson Hotel
50 Grafton St, Cairns, Queensland, 4870
Google Maps
Updated: 25 May 2026
Authenticity Score: 75/100
About
The Benson Hotel offers a central location and modern rooms, but reviews are quite polarized. Many guests appreciate the convenience and friendly staff, while others have reported issues with room maintenance, noise, and service consistency. It is a decent option for a short stay, but guests should be aware of potential inconsistencies.
Our Review Process
20
Most Relevant
15
Newest
20
Highest rating
20
Lowest rating
We analyze 75 public reviews for The Benson Hotel using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Room Hygiene
70/100
Staff Hospitality
75/100
Pro Tip
Request a room away from the entertainment area if you are a light sleeper.
Central Location
Outdoor Pool
Pros & Cons
✓ What Works Well
- Central location
- Modern rooms
- Friendly staff
✗ Areas to Improve
- Room maintenance issues
- Noise levels
- Inconsistent service
Frequently Asked Questions
- Is there a pool?
- Is it kid-friendly?
- Is breakfast included?
User Feedback
Great location for exploring.
Rooms are spacious.
Service can be hit or miss.
Quick Info
- Category Hospitality
- Neighborhood Cairns City
- City Cairns
- State Queensland
- Postcode 4870
- Country Australia
More Hospitality
